TERMS & CONDITIONS
1. INTRODUCTION
1.1 The following sets out the Terms and Conditions for Sleex Limited (“Sleex”), a company registered in United Kingdom under the registration number 05667175 and a company address of 78 York Street, London, England, W1H 1DP. These Terms and Conditions apply in whole to all individuals or entities who use, interact with or visit the Sleex Site (www.en.sleex.com). By visiting the site and placing an order, you agree to the applicability of these Terms and Conditions to the contract between you and Sleex.
1.2 These Terms and Conditions govern the rights and obligations of the parties that apply to your order of products through the Sleex Site. For this reason, it is important that you take the time to read these conditions carefully. Sleex recommends saving these conditions on your computer and / or printing them out for your records.
2. YOUR ORDER
2.1 It is not necessary to set up an account in order to make an order. However, t is necessary for you to provide certain information for us to fulfil your order. For more information about how we collect, process and store this data and your rights regarding your personal data please read our Privacy Policy (https://www.en.sleex.com/pages/privacy-policy). We reserve the right to refuse any order made by a customer, for any reason we may feel necessary.
2.2 When you place an order on our Site, you will automatically be sent an email of acknowledgement of your order. This does not mean however, that your order has been accepted, this will just demonstrate that we have acknowledged your order. Due to our products being subject to availability, your order will only be accepted when you receive a ‘dispatched’ email.
2.3 Please note that the images and descriptions of our products are as accurate as possible however, due to the resolution of your device and/or our images, our products may differ slightly in person to their digital picture.
3. PRICES AND PAYMENT
3.1 All prices for our products are displayed on our site. All prices on our site include German VAT but exclude delivery costs. The cost for delivery will be stated during the ‘check out’ phase of the order.
3.2 We must make you aware that prices may change from time to time however, these variations will not affect any orders that have already been placed. We will never change the price of an order once you have placed an order.
3.3 All payments must be made through online payment methods made available on the site. For information regarding the Terms and Conditions or Privacy Policies of a selected payment option please visit their site directly.
4. ORDER PROCESSING AND DELIVERY
4.1 Sleex aims to process and deliver your order as smoothly and quickly as possible.
4.2. Orders are shipped to the delivery address provided by you and via the means of delivery chosen by you.
4.3. Sleex will only ship to addresses in Germany and France. This may change over time.
5. QUALITY
5.1 Sleex aims to display products on its website as fully and accurately as possible. The nature of the offered products may result in differences (such as colour differences) between the display of products on the website and the product delivered to you.
5.2 The products on offer on Sleex’s Site are naturally subject to wear. The lifespan of a product is partly dependent on the material of the product, the intensity of use and the level of care. The products of Sleex are made from the materials listed on the Site. For optimum lifespan and quality, it is important, where necessary, to follow the washing instructions.
6. CANCELLATIONS
6.1 Rights to cancel (rights of withdrawal)
You have the right to cancel any order within fourteen days of receiving the product without giving any reason.
This right to cancel does not apply where product packaging has been opened. This is due to our products being classed as undergarments. Once, opened the right to cancel is waived due to health and hygiene laws. If the product has been opened but is defective, the wrong size or colour or does not match the description of the product purchased it may be returned pursuant to the return policy outlined below in Section 7.
To cancel your order, you must inform us of your decision to cancel the order by means of a clear statement by email at refund@sleex.com.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the 14-day cancellation period expires.
6.2 Consequences of cancellation
If you cancel the order, we have to return all payments we have received from you, excluding delivery costs immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You have to return the goods to Sleex immediately and in any event no later than fourteen days from the day on which you inform Sleex of the cancellation. Please use the instructions on the website (https://www.en.sleex.com/pages/returns).The deadline is met if you send off the goods before the period of fourteen days has expired.
The following applies to the costs of the return: If you use a return label provided by Sleex, the return is free of charge for you. A return label will be provided by Sleex on the website. You will find the return form and the sticker on the return page (https://www.en.sleex.com/pages/returns). If you do not use the return label provided, you must bear the immediate costs of the return.
6.3 Example of a cancellation form
If you want to cancel a contract / cancel a product order, you can complete this sample cancellation form and send it back to Sleex:
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)
Ordered on (*) / received on (*)
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only for communications on paper/hardcopies)
Date __.__.____
7. RETURNS
7.1 Irrespective of your legal rights, Sleex grants you the following voluntary right of return:
You can withdraw from the purchase also if the packaging has been opened and the product has been tested by returning the goods within 14 days of receipt (start of the period on the day after receipt of the goods). Timely dispatch is sufficient to meet the deadline.
7.2 Prerequisite for exercising the rights in accordance with the voluntary right of return is
- that you have purchased the article in the Sleex online store
- that you have only worn / tried the goods for trying on as in a retail shop and
- that you send the goods back completely and intact in the original sales packaging with labels attached.
7.3 When you return a product that you have damaged, has been washed, the labels have been removed, a product is incomplete or a product contains other signs of wear and tear which show that you have used the product more extensively than permitted, a return is excluded.
7.4 The following applies to the costs of the return: If you use a return label provided by Sleex, the return is free of charge for you. A return label is provided by the provider on the website. You will find the return form and the sticker on the return page (https://www.en.sleex.com/pages/returns). If you do not use the return label provided, you have to bear the immediate costs of the return.
7.5 The repayment is always made in the form in which you originally used the payment when you exercise the voluntary right of return.
8. YOUR RESPONSIBILITIES
8.1 Please note that all customers must be:
- Over the age of 16 years old
- Legally capable of entering a binding contract
- That you are the authorised owner of the debit/credit card used for the purchase of the product.
8.2 Please ensure that, as you may not be able to adapt the order once accepted, that your order is correct before processing to payment.
8.3 Please ensure that you update us/inform us of any changes to the details you provide to us. If there are any changes to any of your details, you must inform us of these changes as soon as possible, failure to do so could result in cancellation of the order.
9. ACCEPTABLE USE POLICY
9.1 This site must only be use in compliance with these Terms and Conditions. You must not use this site in a manner that is unlawful or fraudulent. You must not knowingly cause harm to the site by uploading, sending or in any other way transmitting data that contains any form of virus or malware or any other code designed to adversely affect computer hardware, software, or data of any kind. You must not knowingly cause any harm to any other user to our site.
10. CHANGES TO THESE TERMS AND CONDITIONS
10.1 Sleex may alter these Terms and Conditions at any time. If Sleex decides to do this, any such changes will become binding on all visitors when using and/or browsing the site. All visitors are therefore advised to check this page upon every visit to our site.
11. DATA PROTECTION, PRIVACY AND COOKIES
11.1 These Terms and Conditions have been drafted in line and in accordance with the German Data Protection Act, Bundesdatenschutzgesetz (BDSG).
11.2 Use of this site is also governed by a Cookie and a Privacy Policy which can be found here [https://www.en.sleex.com/pages/privacy-policy and https://www.en.sleex.com/pages/cookie-settings]. These policies are incorporated into these Terms and Conditions by this reference.
12. SEVERABILITY AND WAIVER
12.1 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that those provisions shall be deemed served from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
13. LAW AND JURISDICTION
13.1 Applicable law:
These conditions are governed by and construed in accordance with the laws of Germany. If you are a consumer and have your habitual residence in the EU or the UK, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of Germany, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg, the UK or in the EU country in which you live.
13.2 Disputes:
Sleex always wants to provide the best possible quality in terms of its products and services. Should you ever be unsatisfied, please let us know by phone, post or email.
Sleex Limited
78 York Street
London W1H 1DP
United Kingdom
Email: contact@sleex.com
Phone: +49 (0)69 6655 4154 (Monday to Friday 9.00 am to 5.30 pm)
or https://www.en.sleex.com/pages/contact
13.3 If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.