You have the right to cancel any order within fourteen days of receiving the product without giving any reason.
This right to cancel does not apply where product packaging has been opened. This is due to our products being classed as undergarments. Once, opened the right to cancel is waived due to health and hygiene laws. If the product has been opened but is defective, the wrong size or colour or does not match the description of the product purchased it may be returned pursuant to the return policy outlined in Section 7 of the terms and conditions.
To cancel your order, you must inform us of your decision to cancel the order by means of a clear statement by email at firstname.lastname@example.org.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the 14-day cancellation period expires.
CONSEQUENCES OF CANCELLATION
If you cancel the order, we have to return all payments we have received from you, excluding delivery costs immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You have to return the goods to Sleex immediately and in any event no later than fourteen days from the day on which you inform Sleex of the cancellation. Please use the instructions on the website (https://www.en.sleex.com/pages/returns).The deadline is met if you send off the goods before the period of fourteen days has expired.
The following applies to the costs of the return: If you use a return label provided by Sleex, the return is free of charge for you. A return label will be provided by Sleex on the website. You will find the return form and the sticker on the return page (https://www.en.sleex.com/pages/returns). If you do not use the return label provided, you must bear the immediate costs of the return.
EXAMPLE OF A CANCELLATION FORM
If you want to cancel a contract / cancel a product order, you can complete this sample cancellation form and send it back to Sleex:
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)
Ordered on (*) / received on (*)
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only for communications on paper/hardcopies)